Terms & Conditions

1. Definitions

  • “Website” refers to the SoulMark Moments online store.
  • “We,” “Us,” and “Our” refer to SoulMark Moments.
  • “User,” “You,” and “Customer” refer to any individual accessing or using the website.
  • “Products” refer to all customized and non-customized items offered for sale.

2. Eligibility

  • You must be at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
  • By using this website, you confirm that the information provided by you is accurate and complete.

3. Use of Website

  • You agree to use the website only for lawful purposes.
  • You must not misuse the website by introducing viruses, hacking, or attempting unauthorized access.
  • Any breach of these terms may result in termination of your access.

4. Product Information and Customization

  • All products are custom-made based on the information provided by you.
  • You are responsible for ensuring that all customization details (such as names, initials, spellings, dates, and messages) are correct before placing the order.
  • Once an order is placed, customization details cannot be changed after processing begins.
  • Minor variations in design, color, font, or finish may occur due to production processes and screen display differences.

5. Orders and Acceptance

  • Placing an order does not guarantee acceptance.
  • Orders are confirmed only after successful payment.
  • We reserve the right to cancel or refuse any order due to:
    • Incorrect pricing or product information
    • Suspected fraudulent activity
    • Unavailability of product or materials
  • In case of cancellation from our side, a full refund will be processed.

6. Pricing and Payment

  • All prices are listed in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • Payments must be made through approved payment methods available on the website.
  • We are not responsible for any transaction failure due to issues with payment gateways or banks.

7. Shipping and Delivery

  • Orders are processed within the timeline mentioned on the website.
  • Delivery timelines are estimates and may vary depending on location and external factors.
  • We are not responsible for delays caused by courier companies, weather conditions, or unforeseen circumstances.
  • The customer is responsible for providing accurate shipping details. We are not liable for failed deliveries due to incorrect addresses.

8. Returns, Refunds, and Cancellations

  • As products are personalized, we generally do not accept returns or offer refunds.
  • Replacement may be provided only in cases where:
    • The product is damaged upon delivery
    • The wrong product was delivered
  • Issues must be reported within 48 hours of delivery with proper proof (photos/videos).
  • Orders can only be canceled within a limited time window (if applicable) before production begins.

9. Intellectual Property

  • All content on this website, including images, designs, logos, text, and graphics, is the property of SoulMark Moments.
  • You may not copy, reproduce, distribute, or use any content without prior written permission.
  • Any unauthorized use may result in legal action.

10. User Content

  • By submitting customization details, images, or text, you confirm that:
    • You have the right to use such content
    • The content does not violate any third-party rights, including intellectual property rights
  • We reserve the right to رفض or cancel orders containing offensive, illegal, or inappropriate content.

11. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our maximum liability, in any case, shall not exceed the amount paid for the product.

12. Disclaimer of Warranties

  • All products and services are provided on an “as is” and “as available” basis.
  • We do not guarantee that the website will be error-free, uninterrupted, or completely secure.

13. Indemnification

You agree to indemnify and hold harmless SoulMark Moments from any claims, damages, losses, or expenses arising from:

  • Your misuse of the website
  • Violation of these terms
  • Infringement of any third-party rights

14. Privacy

Your use of the website is also governed by our Privacy Policy. Please review it to understand how we handle your data.

15. Third-Party Services

  • We may use third-party services such as payment gateways and shipping providers.
  • We are not responsible for the performance or policies of these third parties.

16. Termination

  • We reserve the right to suspend or terminate your access to the website at any time without prior notice if you violate these terms.

17. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of India.
  • Any disputes shall be subject to the jurisdiction of courts in [Your City/State].

18. Changes to Terms

  • We reserve the right to update or modify these Terms and Conditions at any time.
  • Continued use of the website after changes constitutes acceptance of the updated terms.